Refund and Returns Policy

1. General Overview

At xtradeals, we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy outlines the conditions under which you may return products, request refunds, or exchange items purchased from our online store www.xtradeals.store.

2. Eligibility for Returns

2.1 Return Window

Requests for returns or exchanges must be submitted within 30 calendar days from the date you receive the product.

2.2 Condition of Returned Items

• Items must be unused, unworn, and in their original packaging.
• All accessories, manuals, and any free gifts that accompanied the product must be included.
• Products that show signs of wear, damage, or alteration are not eligible for a refund.

2.3 Non‑Returnable Items

• Personalized or custom‑made products.
• Digital downloads, software licenses, and subscription services.
• Health, personal care, or intimate items where hygiene is a concern.

3. Return Process

3.1 Initiating a Return

To start a return, please contact our Customer Support team at [email protected] or call +1 (984) 652-1296. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns without an RA number will not be processed.

3.3 Shipping Costs

• If the return is due to a defect, error, or our mistake, xtradeals will cover the return shipping cost.
• For all other returns, the customer is responsible for the shipping fees.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

• Full purchase price, including applicable taxes, will be refunded for eligible returns.
• Original shipping charges are non‑refundable unless the return is a result of our error.

4.3 Partial Refunds

In cases where the returned item is missing accessories or is not in its original condition, xtradeals reserves the right to issue a partial refund.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your return request. Exchanges are subject to product availability and may require payment of any price difference.

6. User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the return is fully processed.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

xtradeals reserves the right to modify this policy at any time without prior notice. The most current version will be posted on our website.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (984) 652-1296
• Address: 922 Northwest 22nd Avenue, Raleigh, North Carolina 27622, United States